Help Centre
Shipping & Returns
Everything you need to know about how your order reaches you, and what happens if something isn't right.
How Your Order Ships
We hold stock in two places. Where your order ships from depends on where the piece you've chosen is currently held.
In stock in the United States
If the item you order is held in our US warehouse, it ships domestically from within the United States. This is the quickest route — no international transit, no customs, and delivery in a few business days.
- Ships from within the US
- No customs or import duties
- Domestic tracking from dispatch
Not currently in US stock
If the piece isn't held in the US at the time you order, it ships directly to your address from our warehouse in Istanbul. It still comes straight to your door — it simply takes longer to travel.
- Ships direct from Istanbul, Türkiye
- International tracking provided
- Longer transit time
You don't need to choose. We route every order automatically to whichever warehouse can get it to you fastest. Your tracking email will show which one your parcel left from.
Shipping Questions
How long will my order take to arrive?
Orders shipped from our US warehouse typically arrive within a few business days of dispatch. Orders shipped directly from Türkiye take longer, as they travel internationally.
Estimated delivery times are shown at checkout before you pay, based on the items in your cart and your address.
How do I know where my order is shipping from?
Your dispatch confirmation email includes tracking details, and the carrier and origin will make it clear whether your parcel left the United States or Türkiye. If you'd like to know before ordering, email us with the product link and we'll check current stock for you.
When will my order be dispatched?
We aim to dispatch within 1–3 business days of your order being placed. Orders made over a weekend or public holiday are processed on the next working day.
How much does shipping cost?
Shipping is calculated at checkout based on your address and the items in your cart. Orders over $150 qualify for free shipping.
Will I pay customs or import duties?
Orders fulfilled from our US warehouse ship domestically, so no customs charges apply.
Orders shipped from Türkiye are international shipments. Depending on your country's rules and the order value, customs duties or import taxes may be charged on arrival. These are set by your local authorities, are outside our control, and are the responsibility of the recipient.
Do you ship internationally?
Yes. We ship to customers worldwide from our warehouses in the United States and Türkiye. Available shipping methods and rates for your country are shown at checkout.
Can I track my order?
Yes. As soon as your order is dispatched you'll receive an email with a tracking number and a link to follow your parcel. If you haven't received it, check your spam folder first, then contact us.
My order is split into two parcels — is that normal?
It can be. If you order several pieces and some are held in the US while others are in Türkiye, we may ship them separately so the available items reach you sooner rather than holding the whole order. You'll receive separate tracking for each parcel at no extra cost.
My tracking hasn't updated in a few days.
International parcels often go quiet while in transit between countries or while clearing customs. This is normal and usually resolves within a few days. If tracking hasn't moved for more than a week, contact us with your order number and we'll investigate with the carrier.
Can I change my delivery address after ordering?
Contact us as soon as possible. We can usually update the address before the order is dispatched, but once a parcel has left the warehouse we can't redirect it.
Returns & Refunds
We're clear about this upfront so there are no surprises later.
We can't accept returns or exchanges because a piece wasn't what you expected or the size wasn't right — which is exactly why we publish full measurements and built a size advisor into every product page. If something arrives faulty, damaged, or incorrect, that's a different matter and we'll put it right.
Can I return an item if it doesn't fit?
No — sizing and change of mind aren't covered. Before ordering, please use the Find Your Perfect Fit tool on the product page and check that piece's size chart, as measurements differ between designs.
If you're unsure, email us your height, weight, and bust measurement along with the product link before you order. We'll tell you honestly which size to choose.
What if my item arrives damaged, faulty, or incorrect?
That's covered. Contact us within 14 days of delivery with your order number and clear photos showing the issue. We'll arrange a replacement or a full refund including shipping, at no cost to you.
How do I submit a quality claim?
Email support@istanbulstyles.com within 14 days of delivery with your order number, a short description of the problem, and photographs. We'll review and respond within 1–2 business days with the resolution.
Please don't ship anything back before you've received written instructions from us — unauthorised returns can't be processed.
How long do refunds take?
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the funds to your account.
Can I cancel or change my order?
Yes, if it hasn't been dispatched yet. Contact us as soon as possible with your order number. Once an order has shipped it can no longer be cancelled.
What if my parcel never arrives?
Contact us with your order number and we'll open an investigation with the carrier. If a parcel is confirmed lost in transit, we'll send a replacement or issue a full refund.
Didn't find your answer?
Send us a message with your order number and we'll get back to you within one business day.
support@istanbulstyles.com