1.How long does a delivery take?

They delivery time differs based on the products purchased, Country of delivery and the Shipping Company.  You can find the Estimated Delivery Time at "Orders" on the website. We deliver all your orders by Express Shipping.

Important! Customs policies, forces of nature, strikes, and so on are excluded from the stated delivery time. Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance. 

 

2.How long does it take sending my order to the shipping company?

All orders are dispatched within 24 hours.

If your order include the supply product(s), the dispatching time varies based on the supplying time.  You can check the estimated time of delivery from the "Orders" section on the website.

 

3.What are the shipping fees?

Free shipping to all over the world

 

4.How can I track my order ?

You can track your order status in 2 different ways;

-You can track your order with the tracking code provided by SMS and e-mail.

-You can also locate your tracking information in your istanbulstyles account. After logging in, click on your username then select ‘’Orders ’’ to access your order history/status details. 

5.Do you ship to my country?

We pride that we ship to more than 40 countries in the world. You may see the full list of countries we ship from below list. If your country is not included in this list, you can e-mail us at support@istanbulstyles.com for further information. Shipping Shipping Countries

8.They tried to deliver my order but I wasn`t home, what should I do?

If you were not available at the shipping address upon delivery it will be delivered to the nearest branch, and you will be informed. Kindly contact the shipping company with your Airwaybill Number and Order Number and reschedule your delivery or ask them to pick up at the nearest branch. *

*You should pick up your order from the branch within 3 days (differs based on the cargo company). Otherwise, your order will be returned to our company, istanbulstyles.com.

 

9. Can I receive my order from the branch?

You can contact the freight company and ask to receive your package at a suitable branch providing your tracking code.

 

10.I have multiple orders on different approximate dates, will they be delivered together?

Each order is considered as a separate dispatch. Unfortunately, we can't guarantee that orders purchased on different dates will be shipped at the same time.